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KYC & Operations Platform
Published caseAnonymised case / NDA
An anonymised ecosystem connecting KYC, support, merchant operations, Telegram workflows and a web administration panel for an international iGaming company.
Project facts
- AMVENIO role
- Not publicly disclosed
- Timing
- Not publicly disclosed
Scope of work
- Telegram bots
- Web administration panel
- Operations logic and integrations
An international iGaming company needed several connected operational processes to work as one controlled digital ecosystem.
KYC, support, merchant work, notifications and administrative actions had to remain connected without losing context between channels.
Constraints
- Confidential internal data and interfaces
- Multiple roles and operational journeys
Approach
- Mapped the process into roles, statuses and clear ownership hand-offs.
- Designed connected Telegram journeys and a web administration panel.
- Separated user actions from administrative control.
Product scenarios
- Processing a KYC request
- Support work with current status context
- Operational interaction with merchants
Delivered
- Telegram bots
- Web administration panel
- Operations logic and integrations
Implementation
- Role-based journeys with controlled status transitions
- A shared connection between Telegram interfaces and the administration layer
Outcome
The company received a connected system for carrying out and controlling the agreed workflows. Quantitative results remain undisclosed.
This case is anonymised. Client data, confidential interfaces and internal business logic are not published.